Dreamstation auto cpap service required

DreamStation Setting

DreamStation 2 Setting

Matches DreamStation setting
(if heated tube attached, device will automatically detect)

Ramp Plus pressure set to off

(patient to select desired starting pressure)

NOTE: If you had a Ramp pressure set on your device, you will need to reset on the DreamStation 2 device using the replacement Ramp Plus feature. This can be adjusted by tapping the Ramp Plus icon while therapy is running and tapping the +/- icons until the desired and comfortable start pressure is achieved. After Ramp Plus is set, the device will automatically deliver this pressure during the therapy session and future therapy sessions without additional activation.

• Please reference the Patient Quick Start Guide and User Manual for more detailed information about the device and operation.
• Your device is now ready to use.
• Update your device serial number information in DreamMapper. It is important to wait until after you have completed the previous steps to do this. (Note: if applicable, verify that your new device serial number is now active in DreamMapper by checking your DreamMapper account/app.)

Package your old machine for return shipment

Using the packaging material that came with your replacement device, place your affected device in the shipping box provided. If applicable, please ensure your humidifier is empty of water.

Tape the box after packaging is complete. The tape should be centered so equal amounts of tape extend down the sides of the shipping box as shown here.

Peel the pre-paid label from its backing and attach it to the shipping box making sure you completely cover the original shipping label.

Ensure the shipping box is securely taped and sealed to prevent it from breaking open during shipment.

Do not return: SD card, tubing, or mask

Contact FedEx

• Find the closest drop off location or schedule a pickup.

• You may also give the package to any FedEx driver making regular pick ups or deliveries.
• Alternatively, you can take the package to an authorized FedEx shipping outlet.

• This return shipment is pre-paid, so there is no charge to you.

Call FedEx (800) 463-3339

The guidance below is intended to address some of the more common questions we receive about replacement devices. If you cannot find what you are looking for, please call 833-262-1871 for additional support.

Before resuming therapy on your new or replacement machine, you or your equipment provider must visually inspect the following accessories for evidence of particulate contamination:​ ​

• Tubing
• ​Mask components (mask, cushions and integrated tubing) ​
• Humidifier tank and seals (if applicable)

​If there is no evidence of particles on any of these components: ​

• clean each component per their respective instructions for use ​
• reassemble and resume therapy on your new device​​

If visible particles are evident on any of these components:

• ​Contact your equipment provider for replacement options (prior to restarting therapy) ​​
  

Unplug your device before cleaning

Do not submerge device in water

Always use distilled water in your humidifier tank

Thank you for your cooperation and assistance in connection with Philips’ efforts to remediate the recalled Respironics Sleep and Respiratory Care devices (each, an “Affected Device”). To expedite these efforts, Philips in many cases is (or will be) providing a replacement device (an “Advanced Exchange”) in advance of the return of an Affected Device. By accepting the Advanced Exchange, you are agreeing to return your Affected Device to Philips so that, in many cases, Philips can expeditiously refurbish the returned Affected Device to help ensure another user receives a replacement device sooner. This is consistent with the FDA’s direction for a prompt remediation.

Upon receipt of Advanced Exchange, please follow the instructions that you receive regarding the return of your Affected Device to Philips. Specifically, it is important that you promptly return your Affected Device. Your returned Affected Device will either be repaired to replace the foam insulation with an approved insulation, or will be destroyed.

Please note that in order to effectuate the Recall Plan it is necessary that you return your Affected device promptly, consistent with FDA regulations. By participating in the Advanced Exchange or receiving a remediated device, you acknowledge and agree that the foam insulation will be removed and may be discarded, and that your Affected Device may be destroyed or refurbished. Thank you again for your assistance in this matter.

By clicking on the link, you will be leaving the official Royal Philips ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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By clicking on the link, you will be leaving the official Royal Philips ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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